CANCELLATION AND REFUND POLICY

At Copitlockit, we want you to love what you order! If something’s not right, we’re here to help.

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1. Order Cancellation

• Before Shipment:

You can cancel your order within 6 hours of placing it or before it is shipped — whichever comes first.

To cancel, email us at copitlockit24@gmail.com with your order number.

• After Shipment:

Once your order has been shipped, it cannot be cancelled. You may still request a return after delivery (if eligible).

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2. Refunds

Eligibility:

Refunds are only processed in the following cases:

• If the order was cancelled before shipment.

• If the product delivered is damaged, defective, or incorrect.

• If the return is approved and the item is received in original condition.

Non-Refundable Items:

• Items purchased on sale or during special promotions are not eligible for refunds unless they arrive damaged or defective.

• Products returned without tags, used, or worn will not be refunded.

Refund Method & Timeline:

• Refunds (if applicable) will be processed to the original method of payment within 7-10 business days after we receive and inspect the return.

• If you paid via Cash on Delivery, we will refund via UPI/Bank Transfer. You must provide valid details for this.

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3. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, kindly return the original item (if eligible), and place a new order.

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4. How to Request a Refund or Raise a Concern

1. Email us at support@copitlockit.com within 48 hours of delivery.

2. Mention your order number, reason for return, and attach clear images (if applicable).

3. Our team will guide you through the next steps.

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5. Important Notes

• Returns must be initiated within 7 days of delivery.

• The returned product must be in its original packaging, unused, and with all tags intact.

• Return pickup is available in most areas. If not, you may be asked to self-ship the item.

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Need Assistance?

📧 copitlockit24@gmail.com

📞 +91 9891827875 (10 AM – 6 PM IST, Mon–Sat)

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